Two different situations here, and they don’t work the same way.
If our summary text has something wrong in it, don’t reply yes — reply with the correction. “Doors are at 10, not 9.” We’ll send a fresh summary. Confirm when it’s right, or reply RESTART to drop it and start over.
When you confirmed, we texted back “All set!” with a link. That link is how you change a live show. Open it and you can:
Your page changes right away. If the listings or your fans already heard about the gig, we follow up. The link works until the show starts.
What doesn’t work: texting a change or a cancellation to the hotline. It reads as a brand new gig and adds a second listing next to the one you meant to fix.
the June 12 Maple Leaf show is cancelled
That looks like an instruction. To us it looks like a booking for a show called “the June 12 Maple Leaf show is cancelled” — which is exactly the kind of thing that ends up wrong on your page and on WWOZ’s calendar.
And never text CANCEL by itself: phone carriers read that (like STOP) as “stop texting me,” and you’d stop getting our texts.
Lost the link, or the show has already started? Email help@igotagig.com and tell us what changed — wrong time, wrong venue, the gig fell through, whatever it is. We’ll take it from there.
Not sure whether something’s already live, or just want a second set of eyes on your page? Same answer: email us. A real person reads it.
Still stuck? Email help@igotagig.com — you'll get a person.